Shipping policy
All items are subject to supplier availability as stock levels change daily. We will always aim to process and dispatch your order as quickly as possible.
Order Processing Cut‑off
- Orders placed before 2:00 PM (NZ time) on business days are usually processed the same day.
- Orders placed after 2:00 PM Friday, or over weekends/public holidays, will be processed on the next working day (typically Monday morning).
Delivery Options & Costs
| Service Type | Coverage | Cost |
|---|---|---|
| Standard National Delivery | All New Zealand addresses | Freight applies — calculated at checkout |
Estimated Delivery Times
These are guidelines only — actual times may vary based on stock availability, supplier lead times, and courier network conditions.
| estination | Estimated Time |
|---|---|
| Auckland & Major Cities (North Island / South Island) | 2–4 working days |
| Regional / Provincial NZ | 3–5 working days |
| Rural & Remote Areas | 5–7 working days |
Note: Bicycles, large items, custom orders, or items requiring special assembly may take longer depending on stock, supplier lead times, and availability of custom parts. We will keep you informed if delays are expected.
Delivery Restrictions & Conditions
- No PO Box deliveries — please provide a physical street address.
- Oversized items (including bicycles) may require freight delivery with scheduled appointment.
- Rural/remote area surcharges may apply to locations outside major urban centres — these will be shown at checkout or advised before dispatch.
- Delivery partners may require a signature on delivery; if no one is available, a re‑delivery attempt may be made, or the item held at a nearby depot.
Express Delivery
Express delivery options are available to most major urban centres:
- Express Courier: 1–2 working days from dispatch (subject to courier conditions and stock availability).
- Express options and pricing will be shown at checkout.
Tracking Your Order
Once your order is dispatched, you will automatically receive:
- ✅ Tracking number sent via email
- ✅ SMS or email delivery updates as your order travels through the network
- ✅ Estimated delivery window so you can plan accordingly
Special Delivery Requirements
If you have special requirements or instructions for delivery, please contact us:
- Email: sales@rushvelo.co.nz
- Phone: +64 09 529 0065 (we will insert your preferred contact number here)
- Available assistance:
- Specific delivery instructions
- Safe drop / authority to leave requests
- Appointment‑based delivery for large items
- Coordination for bicycle or freight deliveries
Delivery Partners
We use trusted New Zealand courier and freight providers including:
- NZ Couriers / Aramex — nationwide delivery
- New Zealand Post — standard and parcel post
- Specialised freight providers — for bicycles and oversized items
For urgent delivery enquiries, email sales@rushvelo.co.nz or visit us at:
Rush Velo NZ, 52 Remuera Road, Newmarket, Auckland 1050, New Zealand