Effective Date: 1 July 2026 | Applies to all products purchased through RushVelo.co.nz
This policy outlines the manufacturer warranty coverage available for products sold via RushVelo. Each brand stands behind its products directly, and RushVelo is here to support you through every step of the warranty process.
How to Claim Warranty
You have two simple options:
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Claim directly with the brand/manufacturer — Each brand sets its own warranty terms. You may submit your claim directly to the manufacturer in accordance with their official warranty conditions.
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Let RushVelo handle it for you — Simply reach out to our team, and we will guide you through the full process, liaise with the manufacturer on your behalf, and support your claim all the way to resolution.
General Warranty Terms
- Warranty coverage applies to defects in materials or workmanship under normal, intended use.
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Not covered: Damage from accidents, misuse, abuse, neglect, improper assembly, unauthorised modifications, normal wear and tear, improper maintenance, or use beyond the product’s design specifications.
- A valid proof of purchase showing purchase date, location, and original purchaser is required for all claims.
- Repairs or replacements do not extend the original warranty term.
- Warranties are valid for the original purchaser only and are non-transferable.
- All final warranty decisions are made per the manufacturer’s assessment.
Brand-Specific Warranty Coverage
Limar — Helmets & Eyewear
| Product |
Warranty Period |
Coverage |
| Helmets |
2 Years |
Defects in materials and construction. Excludes impact damage, scratches, and normal wear. Safety components covered only against manufacturing faults. |
| Eyewear (Frames & Lenses) |
2 Years |
Structural and manufacturing defects in frames. Lenses covered for material defects only; scratches and coating wear excluded. |
3T — Bikes & Frames
| Product |
Warranty Period |
Coverage |
| Carbon & Alloy Frames & Forks |
3 Years |
Structural defects such as delamination or cracking from manufacturing faults. Excludes crash/impact damage and improper assembly. |
| Original Components |
1–3 Years |
Covered under the component manufacturer’s own warranty (minimum 1 year). Consumables excluded. |
Bioracer — Cycling Clothing
| Product |
Warranty Period |
Coverage |
| All Apparel & Kits |
1 Year |
Seam failure, zipper defects, fabric faults, or printing defects under normal use. Excludes fading, pilling, damage from improper care, and normal wear. |
Crono — Cycling Shoes
| Product |
Warranty Period |
Coverage |
| Uppers, Soles & Closure Systems |
2 Years |
Structural separation, sole delamination, buckle/ratchet failure, or upper material defects. Excludes cleat and tread wear, and impact damage. |
AGU — Bike Bags & Luggage
| Product |
Warranty Period |
Coverage |
| All Bags & Panniers |
2 Years |
Fabric failure, broken hardware, zipper or seam defects under intended load. Excludes abrasion, overloading, and crash damage. |
Challenge — Handmade Tires
| Product |
Warranty Period |
Coverage |
| All Handmade Tires |
1 Year |
Manufacturing defects such as casing faults, tread separation, bulging, or bonding issues under correct installation and inflation. Excludes punctures, cuts, impact damage, and under-inflation failure. |
Claim Process (Through RushVelo)
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Contact us first — Please do not return items without prior approval from our support team.
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Provide documentation — Include your original purchase receipt, product serial or batch number, and clear photos showing the defect.
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Assessment & handling — We review your claim and forward eligible cases to the manufacturer, managing all communication on your behalf.
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Timeline & outcome — Review typically takes 10–20 business days. Approved claims are resolved via repair, replacement, or credit — at the manufacturer’s discretion.
Exclusions & Limitations
- This policy describes manufacturer warranty coverage only. All coverage is provided by each brand in accordance with its official terms.
- Warranty becomes void if products are modified, repaired by unauthorised parties, or subjected to misuse.
- Consumable parts, normal wear, cosmetic damage, and crash/impact damage are not covered.
- Where applicable by New Zealand law, implied warranties are limited to the duration of the manufacturer’s written warranty.
Contact — Warranty Support
Email: support@rushvelo.co.nz
Or reach us through our website contact forms or customer support channels.
All coverage is subject to each manufacturer’s official policy, which may be updated from time to time. Full brand-specific warranty documentation is included with your product at the time of purchase.
