Frequently Asked Questions
3T Bikes
What types of bikes does 3T offer?
3T specialises in premium gravel, road, and performance eBikes — known for advanced carbon frames, aerodynamic design, and versatile geometry suited to both racing and all-road adventure.
Are 3T bikes suitable for beginners or only advanced riders?
While performance-focused, many models are designed for accessibility and comfort — great for enthusiasts moving up as well as experienced riders. Review geometry and spec levels to match your experience.
How do I choose the right frame size?
Always refer to the official 3T size guide by height and inseam. Reach and stack figures are key — if you’re between sizes, gravel riders often size up for stability; road riders may size down for agility. We recommend a professional fit where possible.
Can I change tyre width on my 3T bike?
Yes — within limits stated for each model. Gravel models typically accept wider tyres; road models have narrower clearances. Exceeding maximum recommended width risks frame, wheel, or component damage.
What motor and battery systems do 3T eBikes use?
Most use premium integrated systems such as Fazua, with smooth assistance, compact weight, and removable batteries. Check the exact model page for specs, range, and charging details.
What is the expected battery range?
Typically 50–200 km depending on assist level, terrain, rider weight, and weather. Official ranges are under controlled conditions — expect real-world variation.
What warranty comes with a 3T bike?
Standard warranty is 2 years from purchase against manufacturing defects in frames, forks, and original components. Registration may be required; keep your proof of purchase.
Where can I get service or spare parts?
Purchase from authorised dealers and service through them or certified mechanics using genuine 3T parts.
LIMAR Eyewear & Helmets
How do I know which size helmet fits me?
Measure head circumference ~2.5 cm above eyebrows, then match to Limar’s size chart. Most helmets have adjustable retention systems for fine-tuning. Never buy a helmet that doesn’t fit snug and level.
Are Limar helmets certified safe?
Yes — all meet or exceed international safety standards such as CE EN1078. Some models may carry additional certifications.
Can I replace helmet pads or straps?
Yes — genuine replacement pads and straps are available directly with Limar. Do not substitute non-Limar parts, as this may compromise safety and void certification.
When should I replace my helmet?
Replace after any impact, even if damage isn’t visible — and routinely every 3–5 years due to normal material ageing.
Are Limar lenses scratch-resistant?
Limar uses high-quality polycarbonate with scratch-resistant coatings, but no lens is fully scratch-proof. Clean with the provided microfibre pouch only; avoid harsh cloths or chemicals.
Can I swap lenses?
Many models feature quick-release interchangeable lenses — including clear, tinted, and photochromic options. Check your model’s specs for compatibility.
Are Limar sunglasses UV-protective?
Yes — lenses block 100% of UVA and UVB to meet safety standards.
What warranty applies to Limar products?
Generally 2 years on helmets and eyewear against manufacturing defects in materials and workmanship. Warranty does not cover impact damage, scratches, normal wear, or improper use.
BIORACER Cycling Clothing & Accessories
How does Bioracer clothing fit compared to other brands?
Bioracer uses a race/athletic cut — snug and aerodynamic. If you prefer a more relaxed fit, consider sizing up. Always consult the size chart based on chest, waist, and hip measurements rather than height alone.
Do they offer different cuts for men and women?
Yes — dedicated women’s lines feature adjusted torso length, waist, and hip shaping for a better fit.
What fabrics are used?
Premium Italian textiles chosen for moisture-wicking, stretch, durability, and aerodynamics — varying by product line and season.
How should I care for my Bioracer kit?
- Machine wash cold (≤30 °C), gentle cycle
- Turn inside out; use mild detergent
- No fabric softener, bleach, or iron
- Do not tumble dry — air dry away from heat and sunlight
- Close zippers and remove pads before washing
How long do chamois pads last?
2–5 years depending on use and care. Replace if you feel compression loss, thinning, or friction.
Can I order custom team or personalised kit?
Yes — Bioracer offers custom/team programmes with custom colours, logos, and fit options. Minimum order quantities apply.
What warranty is provided?
2 years on manufacturing defects. Warranty excludes normal wear, accident damage, improper care, or alterations.
CRONO Cycling Shoes
How do Crono sizes run?
Most follow standard EU sizing but vary by last shape — narrow, standard, or wide options in some lines. Measure foot length and width against the size chart. Aim for a snug fit with ~1 cm clearance at the toe when standing.
Can I use orthotics or replace insoles?
Yes — the stock insoles are removable. Choose aftermarket insoles with similar thickness to maintain cleat position and pedal efficiency.
What pedal systems are Crono shoes compatible with?
Road shoes: 3-bolt (SPD-SL, Look, Time, Speedplay). MTB shoes: 2-bolt SPD. Check the sole pattern before buying; some models are drillable for extra hole patterns.
How do I set cleat position correctly?
Align ball of foot over the centre of the pedal axle as a starting point, then adjust fore/aft, angle, and float to suit your pedalling.
Are Crono shoes waterproof?
Most are water-resistant but not fully waterproof. Some models include waterproof/insulated versions for winter.
How should I care for my shoes?
- Wipe down with a damp cloth; avoid harsh chemicals
- Air dry at room temperature — never place near heaters
- Keep buckles, Boa®, and threads free of grit; lubricate lightly if needed
What warranty applies to Crono shoes?
2 years on manufacturing defects in materials and workmanship. Does not cover normal wear, cleat wear, odour, or damage from misuse, falls, or alteration.
AGU Bike Storage & Bags
What types of bags and storage does AGU offer?
AGU provides a full range: panniers, backpacks, saddle bags, frame bags, handlebar bags, and indoor storage solutions — from daily commute to touring.
Are AGU bags waterproof?
Many are fully waterproof or water-resistant, with materials like PU-coated nylon, tarpaulin, and roll-top closures. Product specs clearly state waterproof rating — check before buying for heavy-weather use.
Will AGU bags fit my bike?
Most use standard mounting systems: rack-compatible (panniers), quick-release buckles, or straps. Some saddle bags require specific rail space; check dimensions and your bike’s clearance.
Can I use them on more than one bike?
Yes — most use universal fittings, though quick-mount base systems may be bike-specific. Check product details.
How do I clean and maintain AGU bags?
- Wipe clean with mild soap and water
- Air dry fully before storing to prevent mildew
- Lubricate zippers occasionally with dry candle wax or silicone
- Avoid prolonged direct sunlight to prevent UV fading
What warranty does AGU provide?
Typically 2 years from purchase against defects in materials and construction. Warranty does not cover overloading, abrasion, accident damage, or UV degradation.
General
Where can I buy genuine products and get warranty support in New Zealand?
Purchase from authorised dealers or official distributors. This ensures authenticity, valid warranty registration, and easier returns or claims. Keep your itemised purchase receipt.
Can I return or exchange products?
Returns and exchanges follow standard NZ Consumer Guarantees Act rules and retailer policy. Unused items in original packaging may be returnable within a set period; custom or special-order items are usually non-returnable unless faulty.
What should I do if I have a warranty claim?
Contact the place of purchase with your receipt and clear photos of the issue. They will assess and process the claim with the distributor or brand.